Patient Information
Essential details to help you prepare for your visit and understand our services.
Important Patient Information
Helping you understand our processes and how to stay connected with your care team.
Please allow 72 hours for a reply. If it’s urgent, please call reception.
Results
Please book to see your doctor to discuss results. You will usually receive an sms when your non urgent results are ready.
Your GP will call you for any urgent results. You can request physical copies of your results when you see the doctor. We are unable to email results.
Interpreter Service
Complaints
We are keen to resolve all issues of concern.
Suggestions
We are happy to hear from you in our effort to improve our partnership with you to achieve good health.
We encourage you to check how your doctor is going for time on arrival for your appointment. We make every conscious effort to keep to time however this can be quite unpredictable due to the nature of health concerns. Some appointments can go from routine to emergent which may cause significant delays to others and sometimes appointments are interrupted to attend to emergencies that come through. We crave your understanding on this. There is never a delibrate attempt to keep anyone waiting unnecessarily.
Appointment Types
Regular Consults
This would last approximately 10-15 minutes and usually involves 3 or less issues to be resolved.Suitable for adult immunisation, medical certificates reviews for test results and most kids appointments excluding mental health or 6-8 week baby check.
Please note that Doctors are not allowed to back date medical certifcates or sick notes.
Receptionists are not allowed to give results under any circumstances. Please book to see your GP for your test results.
Long Consults
Last up to 30 minutes: for Mental health concerns or multiple concerns and most immunisations under 18 months old.
Mental Health Consults
Require long consult/double appointment to enable proper management.
Care Plan
Long Consults by default. Medicare only allows you to have one care plan in 12 months
This is for chronic conditions that have been present for at least 6 months or expected to last at least 6 months. Hence an injury of 2 weeks does not qualify for a care plan under Medicare rules.
Workers Compensation
This is for work-related injuries. Please bring your claim number from your insurance or employer. Invoices are paid by the worker until there is a claim number available.
The same applies for Motor Vehicle accidents.
Procedures
Eg Iron infusion, cutting out of skin lesions or lumps,in-growing toenail removal, implanon removal and or insertion, etc Private fees apply apart from the consultation fee.Please check with your GP.
Please see your Doctor for an initial consult to plan and discuss the procedure and costs before booking any procedure.
Please Note that Bulk billing does NOT apply for procedures and the appointment during which the procedure is done. This means if you are normally bulk billed for consults, once a procedure has to be undertaken , that particular appointment and procedure undertaken can not be bulk billed.
Please seek clarification before any procedure to avoid any misunderstanding.
Medicare rebates apply for the duration of the appointment of the procedure BUT no rebates apply for the procedure itself.The procedure costs cover the consumables used eg Local anaesthetic, sterilization of materials and instruments etc
Bulk Billing applies only to elligible persons for consults that DO NOT involve procedures .
Frequently Asked Questions
Do you accept walk-in patients?
How do I book an appointment?
You can book online, call us, or simply drop in during clinic hours.
What services do you offer?
We provide general practice, immunisations, health checks, and more.
Do you offer telehealth consultations?
Is parking available at the clinic?
Contact Details
Call Us
Email Us
info@midvaledoctors.com.au
Address
Opening Hours
Hours
Monday to Friday: 8am - 5pm
Saturday: 10am - 2pm
Sunday and Public holidays: Closed
After Hours
